We have listed our FAQ below. If your question have not been answered, email us at email@example.com and someone from our customer service team will assist you. Please allow 24-48 hours to receive a response.
What makes Honey Botanics different?
We create products that improve and correct skin through a careful balance of well performing ingredients, plant extract, seed oil and essential nutrients. Our eco-focused vision goes beyond our promise to be clean and cruelty-free. We bridge the gap between science, potent plant intelligence, and clean ingredients for a functional approach to optimal skin health. We continually innovate new products and improve existing formulas, which result in a consistently high-quality product that effectively correct and provide optimal skin health for our customers.
Where are Honey Botanics products made?
We manufacture all our products in a designated FDA-registered/GMP-compliant laboratory/manufacturing facility in the USA.
Are Honey Botanics products vegan-friendly?
Yes, we are vegan friendly. All of our products are botanically based and contain zero animal or insect – driven ingredients. Our formulations contain no beeswax, honey cochineal or lanolin.
Are Honey Botanics products 100% all-natural?
We use all natural ingredients in our products using biodegradable formulas with optimal PH in mind for optimal skin health. Some of our products are formulated with all natural ingredients but our brand as a whole should not be considered an exclusively all – natural line. Read about our product philosophy here.
Are your products 100% organic?
No, our products are not 100% organic.
Materials & Sustainability?
We strive to be a part of the solution by providing clean safe formulas and delivering them in materials that are recyclable, reusable and biodegradable. We are committed to the use of FSC – Certified Paper for our shippers, cartons and inserts, We try to use sustainable, recyclable and biodegradable materials wherever possible. Our focus will always be performance, sustainability, functionality and we encourage our customers to recycle or reuse Honey Botanics packaging.
All secondary packaging cartons or boxes are eco-friendly and made in the USA using 50% recycled and 30% post-consumer waste product, or 100%-FSC certified recyclable paper cartons.
Pumps and dispensing caps are made of aluminum or BPA-free plastic, which is highly durable, reusable or 100% recyclable.
Cardboard shipping cartons not only provide cushion and protection but also consist of 95% post-consumer waste and 5% post-industrial waste. Sustainably sourced packing paper is 100% recyclable, acid-free, and printed using vegetable or soy-based inks.
How do I place an order ?
You can place an order online 24/7.
Can I cancel/modify my order?
You cannot cancel or modify your order once it’s placed.
I didn’t receive an order confirmation after placing my order?
If you have placed an order and still haven’t received any order confirmation within 2 hours from the time you placed your order. Please check your spam/junk folder and if you still haven’t receive an email. Please contact our customer service or send an email to firstname.lastname@example.org.
Has my order been shipped?
A shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package and the shipping service used to ship your package. You can track your order status HERE.
How do I track the status of my order?
You can track the status of your order HERE.
I did not receive my item?
We sincerely apologize for the inconvenience. Please contact our customer service team at email@example.com and we will gladly assist you.
I received an incorrect item?
We sincerely apologize for the inconvenience and we will gladly fix the issue. Please contact our customer service team at firstname.lastname@example.org.
How do I pay for an order?
We accept all major credit cards (American Express, Visa, Master Card, Discover, JCB, Diners Club.) Paypal, Amazon Pay and Klarna.
When will I be charged?
You will be charged immediately once your order is placed.
SHIPPING & DELIVERY
How much is shipping?
We provide free shipping on all orders above $35. You can use alternate shipping option at checkout.
How long will it take for my shipping to arrive?
We process orders within 24 – 48 hours of orders being placed. You can track the status of your shipment using the tracking number provided.
Do you deliver to P.O.BOX?
Click on the LINK for our return and exchange policy.
How do I return an item?
Please contact us on how to return an item.
Have you received my return?
We will send you a confirmation email as soon as we receive your return.
When will I receive my refund?
We will issue a refund back to your card as soon as we receive your return. Please allow 3 business days to see the return reflected in your account.