FAQ

We create products that improve and correct skin through a careful balance of well performing ingredients, plant extract, seed oil and essential nutrients. Our eco-focused vision goes beyond our promise to be clean and cruelty-free. We bridge the gap between science, potent plant intelligence, and clean ingredients for a functional approach to optimal skin health. We continually innovate new products and improve existing formulas, which result in a consistently high-quality product that effectively correct and provide optimal skin health for our customers.

We manufacture all our products in a designated FDA-registered/GMP-compliant laboratory/manufacturing facility in the USA.

Yes, we are vegan friendly. All of our products are botanically based and contain zero animal or insect – driven ingredients. Our formulations contain no beeswax, honey cochineal or lanolin.

We use all natural ingredients in our products using biodegradable formulas with optimal PH in mind for optimal skin health. Some of our products are formulated with all natural ingredients but our brand as a whole should not be considered an exclusively all – natural line. Read about our product philosophy here.

No, our products are not 100% organic.

We strive to be a part of the solution by providing clean safe formulas and delivering them in materials that are recyclable, reusable and biodegradable. We are committed to the use of FSC – Certified Paper for our shippers, cartons and inserts, We try to use sustainable, recyclable and biodegradable materials wherever possible. Our focus will always be performance, sustainability, functionality and we encourage our customers to recycle or reuse Honey Botanics packaging.

Primary Packaging

Secondary Packaging

All secondary packaging cartons or boxes are eco-friendly and made in the USA using 50% recycled and 30% post-consumer waste product, or 100%-FSC certified recyclable paper cartons.

Components

Pumps and dispensing caps are made of aluminum or BPA-free plastic, which is highly durable, reusable or 100% recyclable.

Shipping Materials

Cardboard shipping cartons not only provide cushion and protection but also consist of 95% post-consumer waste and 5% post-industrial waste. Sustainably sourced packing paper is 100% recyclable, acid-free, and printed using vegetable or soy-based inks.

You can place an order online 24/7.

You cannot cancel or modify your order once it’s placed.

If you have placed an order and still haven’t received any order confirmation within 2 hours from the time you placed your order. Please check your spam/junk folder and if you still haven’t receive an email. Please contact our customer service or send an email to info@honeybotanics.com.

A shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package and the shipping service used to ship your package. You can track your order status HERE.

You can track the status of your order HERE.

We sincerely apologize for the inconvenience. Please contact our customer service team at info@honeybotanics.com and we will gladly assist you.

We sincerely apologize for the inconvenience and we will gladly fix the issue. Please contact our customer service team at info@honeybotanics.com.

We accept all major credit cards (American Express, Visa, Master Card, Discover, JCB, Diners Club.) Paypal, Amazon Pay and Klarna.

You will be charged immediately once your order is placed.

We provide free shipping on all orders above $35. You can use alternate shipping option at checkout.

We process orders within 24 – 48 hours of orders being placed. You can track the status of your shipment using the tracking number provided.

No.

Please contact us on how to return an item.

We will send you a confirmation email as soon as we receive your return.

We will issue a refund back to your card as soon as we receive your return. Please allow 3 business days to see the return reflected in your account.